Dr. Doug Gilbert, Rocky Mountain Performance Excellence Board Chair presents the High Plains Award to FPPA Executive Director Dan Slack. The Timbeline Award will be presented in April, 2017.
It started as a challenge. In June 2014, the FPPA Board of Directors approached our executive team with a simple question: How are you fulfilling your mission statement? In essence, the Board was looking for our staff to demonstrate how we were providing exceptional service to our members as effectively and efficiently as possible.
In accepting the Board’s challenge, FPPA’s executive team enlisted the help of a performance-tracking organization: Rocky Mountain Performance Excellence.
Rocky Mountain Performance Excellence (RMPEx) is a nonprofit corporation that helps companies to improve performance and gain perspective. Modeled after the famous Baldridge criteria for Performance Excellence, RMPEx serves organizations through an assessment and feedback process, and also honors high-performing companies with regional and national awards.
By entering the RMPEx program, we began into a lengthy, revealing organizational review process, including:
Completing this application process enabled us to make some immediate improvements. We revised our mission statement and core values to focus directly onto our members. We also clearly defined FPPA’s vision statement and core competencies; items we already had in practice, but had never officially documented. Just by completing these tasks, we’ve greatly improved our organization and defined our path forward.
After reviewing our application, RMPEx honored FPPA with the High Plains Award, the first of four distinctions given by the organization (Generally, the awards are won in sequence). This inspired us to look towards a loftier goal: the RMPEx Timberline award, the second-highest of the organization’s honors. We soon began the application process, which was similar the High Plains procedure above, with a few additional steps, including:
Months later, the verdict was recently revealed: Rocky Mountain Performance Excellence has named FPPA as a 2016 Timberline award recipient. The award will be presented in April, 2017.
While these awards look nice on our Board Room wall, what has been most valuable is RMPEx’s organizational feedback. Based on our award application, RMPEx provided actionable feedback items that have helped us to lay a framework for future success, not just for winning more awards, but also for improving our company to better serve you, our members.
FPPA is a mission-, vision- and values-driven organization. Going through this process has allowed us to better define who we are, and boosted our ability to provide exceptional service to our members. It has inspired us to continue improving all facets of our work. Now, over a year after the journey began, it’s clear that this simple Board of Directors challenge has become a focal point of everything we do.